Refund policy

1Fourteen Days to Return

We grant fourteen calendar days from delivery to examine the painting and tell us that you wish to return it. No restocking fee applies.

Once we have confirmed the return, send the painting back to our Tassin la Demi-Lune address within fourteen calendar days, at your expense, with a tracked service, in the original packing or an equivalent one. Send us the tracking number when it leaves.

2Risk on the Way Back

A returned painting travels at the buyer's risk until it reaches us. Arrange whatever transit cover you consider necessary. If a returned painting is lost or damaged on its way back, no refund is due, and any claim is made with your own carrier.

3Condition of the Returned Painting

The painting must come back in the condition in which it reached you. We may apply a partial refund only, or charge for the loss of value, in the following cases.

• The painting comes back with new handling marks, scratches, dents or frame damage not present at delivery.
• The painting comes back after visible unauthorised cleaning, retouching or varnishing.

4Non-Returnable Situations

A return notified after the fourteen-day window described in Section 1 cannot be accepted.

5Refunds, Method and Timing

Refunds are issued to the original payment method used at checkout. Refunds are processed within fourteen days of the painting reaching us, subject to the processing times of the payment provider. You are told by email when the refund is issued.

6A Painting Damaged in Transit

This is not a return. If your painting arrives damaged, tell us within 48 hours of delivery and keep all the packing. We arrange and pay for the return of the painting, and refund you in full once it reaches us. The details are in Section 10 of our Shipping and Returns Policy.

7Contact

For any question about returns or refunds, write to us from our contact page. We read every message and answer in writing.